Reservation Management Features

MotelMate is powerful and easy to use software developed with operators, to help with the day-to-day admin and management of their business.

Features MotelMate graphic woman approaching check in desk - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

Easy to learn, powerful to use and will save you time.

Features

Know your business, grow your profitability.

Features MotelMate graphic - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

Going the extra mile
for you

Since 2005 we’ve created MotelMate in conjunction with hundreds of accommodation providers from around the world to increase their productivity. We have built a system you’ll be happy to use every day in the running of your business.

  • User friendly.
  • Years of Industry experience and personal service.
  • Great NZ customer based service.
  • Responsive to our user’s needs.
  • MotelMate is set up for you and ready to go.
  • Free data transfer from most software providers.

The easiest
Booking Grid

Get an instant overview of your rooms and bookings on our full screen booking grid.

  • An intuitive and user-friendly booking system.
  • Quick and easy to learn for you and your minders.
  • Check in and check out with a single click.
  • All bookings can be entered and altered easily.
  • Clear overview of past, present, and future bookings.
  • Create, edit and cancel bookings directly from the grid.
  • Bookings are colour coded for instant recognition.
MotelMate features graphic dashboards - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.
MotelMate features graphic woman with telescope in front of dashboard - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

Manage Bookings, Simply

No matter how you get your bookings, you can manage them in MotelMate.

  • Syncs with your chosen channel manager.
  • Manage your client bookings from one place.
  • Full screen reservation overview.
  • Group bookings can be entered under a single name.
  • Guest bookings charged back to company or agent.
  • Split charges across multiple invoices.
  • A quick one touch printout of today’s check ins and outs.

Accounts and Finance

  • Supports split invoicing.
  • Option to transfer charges between accounts.
  • Optionally create invoices prior to guest arrival.
  • Customised invoices and forms.
Features MotelMate graphic woman on graph - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.
MotelMate features graphic man holding large envelope - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

Keeping you in contact
with your guests

Make sure your guests get the information they need about their bookings and the best follow up.

  • Personalise emails and schedule them to send automatically.
  • Templated guest emails for each booking stage
  • Create rules to email guests based on set criteria.
  • Run your own email marketing campaigns.
  • Automated guest follow-up features.

Housekeeping, staff, and maintenance tools

Make sure your premises are perfect for your guests and keep an eye on your operations even if you aren’t on site.

  • Create simple or full feature housekeeping reports.
  • Track room cleaning status.
  • Easy to add maintenance notes and print a maintenance schedule.
  • Set access privileges according to responsibilities.
  • Employee records database.
  • Full function asset register.
MotelMate features graphic characters outside with telescope - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

Reporting

KNOW YOUR NUMBERS, GROW YOUR BUSINESS

Accurate view of bookings and performance. Drill deeper with insightful reporting tools into bookings, customers, performance, and quickly identify trends and areas to improve.

  • Automatic monthly accommodation survey.
  • An occupancy and revenue report can easily be generated at any stage.
  • Target advertising with clear booking source analysis.
  • Statistical analysis available daily, monthly or annually.
  • Monthly and annual revenue comparison reports.
  • Monthly revenue forecasts.
  • Interactive monthly rates overview.
  • Information and statistics without unnecessary fuss.
  • Create relevant and easy to understand reports.
  • Highlight occupancy rates and financial figures over a time period.
  • Graphic and clear analysis reports.

WebVault

Automated and monitored cloud backup system

  • MotelMate backups to WebVault daily!
  • Over 55% of MotelMate users already subscribe to WebVault!
  • Stores all backups for 14 days.
MotelMate features graphic woman sitting on suitcase with laptop and telescope - MotelMate is a market leading reservation management software for your hotel, motel, holiday park or managed units. Seamlessly manage your reservations with easy-to-use, affordable accommodation booking software.

NuiNet

  • NuiNet is a security device.
  • It protects your office network from your guests and manages your guests internet access keeping your wifi network secure.
  • NuiNet works with MotelMate to create a wifi code on check-in and closes the account upon check-out.
NuiNet hotel wifi solution

Integrations

Automated and monitored cloud backup system

  • Works With The Tools You Use.
  • Integrations with the most popular tools for your business.
  • New integrations added all the time.

Features

FAQs

All the questions you may have about our features have been compiled and are easy to read up on. If there are any other questions you may have about our features, please feel free to contact us.

All our users find it very straightforward to use and can get up and running with the basics after half an hour of training, even though MotelMate is a very comprehensive software programme.

You can backup MotelMate yourself by simply copying the MotelMate folder to an external hard drive. We do offer an extra WebVault service for your MotelMate. This will automatically back up your MotelMate data to our online server every night. In the event of your machine breaking down or prolonged outage we can restore your recent data to another machine.

Yes. There are many different circumstances where you may want more than one invoice for a single booking. For example, a separate agent invoice may be required for accommodation only leaving sundry items for the guest. Or you may want to split part of the bill to a company or another guest. Anything is possible

Indeed. Company chargebacks are achieved by associating a guest record with a company record. That way the booking can remain in the guest’s name while the bill goes to their company.

MotelMate has an extensive section for creating billing on behalf of apartment owners. For each monthly invoice an accommodation amount is calculated (based on invoice or payment totals or calendar nights). Then a number of fixed and variable deductions are listed such as utilities, cleaning, commissions and tax are added to create a clearly laid out self explanatory invoice for the owner

Staah, Siteminder, GuestTraction, Seekom, MitchelCorp, Reconline (GDS)